This policy (together with standard terms and conditions and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.
The rules on processing of personal data are set out in the General Data Protection Regulation (the “GDPR”).
The Data Protection Principles
Anyone processing personal data must comply with the eight enforceable principles of good practice. They say that data must be:
Personal data covers both facts and opinions about the individual. It also includes information regarding the intentions of the data controller towards the individual, although in some limited circumstances exemptions will apply. With processing, the definition is far wider than before. For example, it incorporates the concepts of ‘obtaining’, holding’ and ‘disclosing’.
What information do we collect?
We collect information from you if;
Sharing your personal data
Your personal data will be treated as strictly confidential and will be shared only with directors, HR administrative and finance staff where necessary, and contact details with members of the design team for project contacts.
We do not sell, trade, or otherwise transfer to outside parties any personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you.
Providing us with your personal data
You are under no statutory or contractual requirement or obligation to provide us with your personal data, but failure to do so will have the following consequences: Reduce or prevent communication with you during the contract; delay or prevent payment for goods and services.
The purpose(s) of processing your personal data
We use your personal data for the following purposes:
To maintain contact and communication with you during the course of a potential or new project.
To maintain our own records and accounts.
To inform you of news, events or activities.
To purchase goods, materials and services from you.
What is our legal basis for processing your personal data?
Personal Data (Article 6 of GDPR);
Consent of the data subject is given due to legitimate interests of running the business.
Your rights and your personal data
Unless subject to an exemption under the GDPR, you have the following rights with respect to your personal data:
Transfer of Data Abroad
We do not generally transfer personal data outside the EEA, unless on a project by project basis the client or main supplier is a company based outside the EEA, in which case project team contact details may be shared with them for communication purposes only.
Automated Decision Making
WE DO NOT USE ANY FORM OF AUTOMATED DECISION MAKING IN OUR BUSINESS.
If we wish to use your personal data for a new purpose, not covered by this Data Privacy Notice, then we will provide you with a new notice explaining this new use prior to commencing the processing and setting out the relevant purposes and processing conditions.
Contacting us (GDPR Data Officer)
I have enjoyed working with Western Building Consultants on a complicated project for about 4 years now. During that time they have without fail given me a high level of customer service, being welcoming, responsive and competent.
As a customer I particularly appreciate that WBC are value for money. They also stick to their quotes and don’t add a lot of extras. Help and advice is always forthcoming generally at no extra charge.
Thank you so much for all your advice today. That was so very helpful, not only with the structure of the property but especially with your comments about the whole set up. I can see that we were within a gnat’s whisker of entering a complete can of worms… Thank you so much for saving us from making a stupid mistake.
Thanks to you both your help in this matter – you were both extremely efficient and accommodating (more than I can say about other companies I contacted).
Your professionalism has been invaluable, thank you.
Thank you for your extremely comprehensive report. It will be of immense help when deciding on the works we would like to carry out on the property. We have decided to take your advice and move into the property and live in it for a while to assess our requirements.
Thank you for your prompt service, could not have asked or expected more. I note your comments and in an ideal world everything would have been 1.
Will not hesitate to recommend you, and will make a point of letting the estate agent know this too.
I just wanted to say thank you very much for your thorough and clear report. It is written in an informative and jargon free way which has made a pretty hefty document ultimately digestible and easy to understand.
Hello Kerry, Many thanks for the report and invoice receipt.
Please pass on my thanks to Paul for the survey. In my working life, I read many stock survey reports – I work with social housing providers to set up their asset management strategies – and this was one of the clearest and most comprehensive I’ve seen.
Dear Paul, Thank you so much for your fast response and the detail in your report is very very good and greatly appreciated. Thank you for your efforts.
Many thanks for your swift and thorough return of this report, we so appreciate you getting this back to us on such a tight turn around this week, and on the first read it seems extremely clear and comprehensive.
Hi Kerry / Paul, Thanks for sending the survey across.
I’d also like to thank you for your excellent service and professionalism. I considered many surveyors before choosing to proceed with you and it’s clear that I made the right choice. I won’t hesitate to recommend you to family, friends and colleagues in the future.
“We have commissioned three building surveys from WBC until we found the house that was right for us and all thanks to you”
I never expected so much detail, the report was really great and there were things I never even considered, even being in the construction trade
The report was brilliant and went into so much detail, having had reports from other surveyors in the past this report was far superior
“Highly recommended. Good customer service over the phone and by email. Very quick: from the initial phone call booking a site visit to me receiving the calculations took only 8 days.”
“We used James Dean …Western Building Consultants as an architect. Very good”
“Good surveyors & structural engineers that we used were www.westernbuildingconsultants.com
We were really happy with them, they came highly recommended by several people”
“Excellent service and help from the initial design/planning stage through to the end of all works”
“I can recommend Western Building Consultants. They are great on structural calculations, advice and technical drawings to whatever extent you want. We used them for advice and calcs for taking out our main load bearing wall downstairs. They were recommended several times over when we started looking.”
“Superb, professional, efficient, friendly, positive”